Technical Support

Our Support Hours

7am – 4pm PST, Monday through Friday
We typically reply outside of support hours as well.

Please fill out the form with as much detail as possible about your issue or question so that we can help you faster.

Name*
First
Email*
Enter Email Confirm Email
Please confirm you have done the following:*
- I updated all my KB Plugins to the latest versions.
- I have cleared my cache and retested the issue.
- I have a front-end issue and I have checked for console errors.
How to Find JavaScript Errors Using Chrome Console
URL of Your Website*
Enter your website URL. If your issue can be seen on a specific page, please enter the URL of that page.
Subject*
Please summarize your issue in 10 words or less.
Description*
Describe your issue or question. Please be brief, but share all necessary details.
Debug File*
Please provide the debug file, this will allow us to help you faster.
You can find it in: Document Blocks > Debug Tab
Still cannot find it? Click here to read an article
Accepted file types: txt.
Screenshots
Upload screenshots of the issue, error logs, and other files to assist in solving your issue.
Drop files here or

Accepted file types: jpg, gif, png.
Email
This field is for validation purposes and should be left unchanged.

Document Blocks by the team who created Echo Knowledge Base